It is true that the Business Process Outsourcing industry had its origins in cost and time arbitrage. As the industry matures, the benefits due to these basic factors have begun to grow dull. Today these factors are rudimentary. They no longer provide sufficient reason for clients to engage with outsourcing partners.

The global markets are volatile and the businesses are under pressure to match the dynamic market place with innovative ways to conserve costs, enhance quality, grow market shares and show profitability. To meet this changing market scenario, iGATE has announced the Integrated Technology and Operations (iTOPS) model.

iTOPS, as the name suggests, is a new model where the Total Cost of Ownership of IT infrastructure is optimized along with Operational and Process efficiencies in an integrated manner. Enterprises would find that iTOPS is the answer to the challenge of optimizing business operations across their globally distributed offices.

The Infrastructure Management Service  adheres to the highest quality standards and uses industry standard tools to facilitate business process improvement. IT Infrastructure Management from  iGATE’s IT Services  provides a solid back bone for global enterprises in their quest for business success.

iGATE has had years of experience across different industry verticals at an international level. We have a strong understanding of the diverse business challenges faced by global enterprises. This deep understanding, coupled with thought leadership in IT based Business Process Outsourcing has contributed to the development of the iTOPS Model. iTOPS facilitates a single point analysis of the multidimensional business matrix which encompasses, Business Goals, IT, Operations, Processes, Human Resources and related costs.

iTOPS impacts all areas of business transformation. Complex business parameters like Cost of Ownership, Cost of Quality, and ROI on Technology Investments are measured aided by iTOPS. Solutions that emerge through the iTOPS model ensure business process improvement integrated with technology solution optimization leading to business effectiveness and enhanced cost advantage.

iTOPS combined with transaction-based pricing enables iGATE’s clients to move away from fixed pricing to variable pricing. Accounting for services would increasingly become output based rather than input based. Under the iTOPS model clients pay for results rather than efforts. Only a service provider with a high level of Process Maturity and IT Services expertise would be able to support a delivery model with output based pricing. Thus, iGATE shares the business risk with its clients and hence ensures cost reduction with no compromise on quality.